As a general rule, personal belongings and luggage are not covered by comprehensive or third-party liability insurance in the event of theft or damage. Therefore, we recommend that you do not leave your luggage unattended in the vehicle.
As a precaution, please do not leave any items in the visible area of the vehicle.
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Trailer hitch
Please note that our vehicles do not have trailer hitches, as towing with our rental vehicles is generally prohibited according to our terms and conditions (T&Cs). This means that you are not allowed to attach trailers, caravans or other vehicles to ...
QR Code
The QR code on the vehicle's windshield will quickly lead you to this help desk.
Check-Out Picture Upload
We know that taking over a vehicle is always a sensitive issue and we want you to have a good feeling about renting your vehicle from the very beginning. Even if you discover damage to the vehicle that has not been registered, you can simply send us ...
Special cleaning
If you rent a vehicle from us, a "normal" cleaning is already included in the rental price, which covers external dirt and light interior soiling. A charge for special cleaning is usually imposed when the vehicle is returned in a condition that goes ...
Late Return Fees
If the vehicle is returned later than the agreed-upon return time, an additional day's rental fee will be applied. This charge is equivalent to 24 hours of rental. Importantly, the 24-hour period commences from the original pick-up time. In other ...