During the rent
Check-Out Picture Upload
We know that taking over a vehicle is always a sensitive issue and we want you to have a good feeling about renting your vehicle from the very beginning. Even if you discover damage to the vehicle that has not been registered, you can simply send us ...
AdBlue
AdBlue is widely available at gas stations and can also be purchased at hardware stores, automotive accessory shops, workshops, and occasionally at discount retailers. The AdBlue tanks in our rental vehicles have a capacity of eight to 33 liters. ...
Flat tyre
Please note that in case of a flat tyre, the repair of the tire is your responsibility. In the event of a flat tyre, you have the option of driving to an Enterprise station in Switzerland to replace the vehicle, repairing the flat tyre yourself or ...
Roadside Assistance (RAP)
Enterprise offers roadside assistance to all renters. This includes 24-hour emergency service including on-site assistance with punctures, towing services, forcible opening of the vehicle if the keys are inside, jump-start assistance and tank refills ...
Case of damage
In the event of damage, please notify us immediately of the nature and extent of the damage. If another party is involved in the accident, call the police immediately and have a police report drawn up.
Service lamp
When the service lamp lights up, you can drive the vehicle at least 1000-1500 km without risk. This can be easily read on the on-board computer. However, if you plan to drive a longer distance, you should contact us or drive to one of our stations ...
Luggage in the vehicle
As a general rule, personal belongings and luggage are not covered by comprehensive or third-party liability insurance in the event of theft or damage. Therefore, we recommend that you do not leave your luggage unattended in the vehicle. As a ...
Accident
After an accident, it is important to remain calm. In any case, notify the police so that the incident can be properly documented. For this purpose, you will find a form for the accident report with the vehicle documents, which must be completed in ...